Etom business process framework pdf

The Business Process Framework is an operating model framework for telecom service providers in the telecommunications industry. The etom business process framework pdf describes the required business processes of service providers, and defines key elements and how they should interact. TM Forum, an association for service providers and their suppliers in the telecommunications and entertainment industries.


The development of the business process standardization for telecom service providers started with the founding of the TM Forum in 1988. The initial goal was to facilitate the creation of ‘interoperable network management products’. NM Forum Protocol Specification,’ an extension of OSI protocols developed since the late 1970s. The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management.

It was also supposed to serve as a basis for discussing the scope of information management necessary for the execution of the processes. 2001 to eTOM, an acronym for Enhanced Telecom Operations Map. There have been many versions of eTOM.

Version 14 was published in May 2014. It also has been developed into a component of NGOSS, which has been renamed Frameworx.

These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail. While the bottom row includes supplier facing and support activities. In this manner the Business Process Framework map covers the whole value chain.

The map also indicates the interaction between processes. Both of these frameworks are part of Total Quality Management, in which industries have, since 1950, formalized their business processes and metrics in search of higher quality, fewer defects, and greater efficiency.

ISO 9000 is another of these “process and results improvement” standards, but it is far more generic than either Business Process Framework or ITIL. Business Process Framework has been adopted by the ITU-T as a Recommendation and published in the M. Service Provisioning-Challenges, Process Alignment and Tool Support. Handbook of Network and System Administration.