Total quality management pdf download

This article is about total quality management pdf download specific approach to quality management from the 1980s. For quality management in general, see Quality management.


While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control. TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma. In the late 1970s and early 1980s, the developed countries of North America and Western Europe suffered economically in the face of stiff competition from Japan’s ability to produce high-quality goods at competitive cost.

For the first time since the start of the Industrial Revolution, the United Kingdom became a net importer of finished goods. The United States undertook its own soul-searching, expressed most pointedly in the television broadcast of If Japan Can Why Can’t We?

Firms began reexamining the techniques of quality control invented over the past 50 years and how those techniques had been so successfully employed by the Japanese. It was in the midst of this economic turmoil that TQM took root. The exact origin of the term “total quality management” is uncertain. It is almost certainly inspired by Armand V.

Kaoru Ishikawa’s What Is Total Quality Control? It may have been first coined in the United Kingdom by the Department of Trade and Industry during its 1983 “National Quality Campaign”. Or it may have been first coined in the United States by the Naval Air Systems Command to describe its quality-improvement efforts in 1985. In the spring of 1984, an arm of the United States Navy asked some of its civilian researchers to assess statistical process control and the work of several prominent quality consultants and to make recommendations as to how to apply their approaches to improve the Navy’s operational effectiveness.